Frequently Asked Questions
Your Frequent Questions
All the answers to prepare your journey in complete peace of mind.
How do I book a CabMaster chauffeur?
Tell us your date, your times, your pick-up and drop-off locations, the number of passengers and any useful information about your trip. The price appears immediately on this page: you save and then confirm your booking. You can also call us on
04 65 84 75 45, write to us on
WhatsApp (07 65 85 15 96) or by email: we will then send you a proposal suited to your request. A request received by phone is subject to a quote drawn up by hand: this quote, sent by email, can be paid
in full or in part by bank transfer (bank transfer is never possible on board).
Is CabMaster available 24 hours a day, 7 days a week?
Yes. CabMaster provides a private chauffeur service 24 hours a day and 7 days a week, by reservation and subject to the availability of our chauffeurs and vehicles. To best guarantee your pick-up, we recommend booking in advance, particularly for night-time hours, events and peak periods.
What types of journeys do you offer?
CABMASTER supports you for different types of travel: transfers to railway stations and airports, business travel, events, private journeys, long distances, or a chauffeur at your disposal for several hours. Each service is organised according to your needs.
Do you operate only in Marseille?
No. CabMaster provides services departing from Marseille and more broadly in the Provence-Alpes-Côte d'Azur region, as well as long-distance journeys depending on requests. We can also organise your pick-up from a railway station, an airport, a hotel, a company, a home or any other address agreed at the time of booking.
Do you offer transfers to and from airports and railway stations?
Yes. CabMaster provides transfers to and from airports and the main railway stations in the region. When booking, give us your flight or train number: this helps us track your arrival and organise your pick-up.
What happens if my flight or train is delayed?
When your flight or train number has been given to us, we can track your arrival time and adapt the pick-up accordingly. The waiting time included in your booking starts at the actual arrival time of your flight or your train.
How much waiting time is included in my booking?
So that you can reach your chauffeur calmly, free waiting time is included, adapted to the pick-up location:
- Airport: 1 free hour from the landing of the aircraft.
- Railway station: 20 free minutes from the arrival of the train.
- Hotel, home and other addresses: 15 free minutes from the scheduled pick-up time.
Beyond these times, additional waiting charges may be applied.
Can the chauffeur wait for me on arrival?
Yes. Your chauffeur waits for you at the meeting point agreed at the time of booking. For certain pick-ups, particularly at a railway station or airport, a personalised welcome can also be arranged: a sign with your name awaits you on arrival.
Which vehicle categories do you offer?
CabMaster offers
three vehicle categories :
- Éco-Confort — a comfortable solution suited to everyday travel and transfers.
- Berline Prestige — an upper category favouring comfort, elegance and quality of service, particularly suited to business travel and premium services.
- Van Business — a spacious solution suited to groups, families, business travel or travellers with more luggage.
The vehicle category is defined at the time of your booking, according to your needs and availability. On board: a complimentary bottle of water, sweets and a phone charging cable; Wi-Fi access and a personalised sign with your name on the Berline Prestige and Van Business categories.
Can a vehicle be booked for several passengers?
Yes. In your request, specify the number of passengers and the approximate amount of luggage: we will guide you towards the most suitable category, in particular our Van Business category where necessary. A Berline Prestige holds up to 3 passengers, Van Business up to 6 ; beyond that, your booking is spread over several vehicles: you keep a single booking and a single total, and each vehicle has its own chauffeur and its own tracking.
Do you offer baby seats?
Yes. baby seats are available on request and at an extra charge. So that we can plan suitable equipment, tell us about a baby or young child at the time of your booking. The amount of the supplement is confirmed to you with the quote, before the journey.
Are animals accepted on board?
Yes. Animals can be accepted depending on their size and provided CabMaster is informed at the time of booking. Specify the type of animal and its size so that we can confirm that it can be carried and arrange a suitable vehicle if necessary.
Can I book a chauffeur for several hours?
Yes. CabMaster offers a chauffeur-at-your-disposal service allowing you to have a chauffeur and a vehicle for a set period. This arrangement is particularly suited to business appointments, events, days of sightseeing or journeys requiring several stops.
Can I plan several stops during my journey?
Yes. Simply tell us the various stops you want when making your request, so that we can organise the service and set a suitable price.
How far in advance should I book?
We recommend booking your chauffeur as early as possible, at least 24 hours in advance, particularly for airport transfers, events, peak periods or chauffeur-at-your-disposal bookings. As CabMaster is available 24 hours a day, 7 days a week, last-minute requests can also be handled depending on the availability of our chauffeurs and vehicles.
How do I find out the price of my journey?
The price depends in particular on the journey, the duration of the service, the times, the vehicle category selected and any special requests. A price is given to you before the confirmation of your booking, so that you know the cost of the service in advance.
Can the price change after booking?
The price agreed at the time of booking corresponds to the service initially requested. For package rates (airport, railway station and port transfers), the price is firm: neither traffic nor time spent in the vehicle changes it; for journeys charged by the kilometre, it is the distance that counts. However, a change to the journey, the times, the length of a chauffeur-at-your-disposal booking, the addition of extra stops or exceeding the included waiting time may lead to an adjustment of the price, announced before the journey.
What are the cancellation conditions?
We understand that something unexpected can happen. The time limits are calculated in relation to the pick-up time originally planned at the time of booking:
- More than 24 hours before pick-up: free cancellation and full refund of the sums paid.
- Between 12 and 24 hours before pick-up: refund of 50 % of the amount of the service.
- Less than 12 hours before pick-up: no refund.
- In the event of a passenger no-show: no refund.
All cancellations are made by telephone on 04 65 84 75 45 or on WhatsApp at 07 65 85 15 96.
Which payment methods do you accept?
The card payment on board, cash payment and prepaid payment, which we prefer in order to make your pick-up easier and smoother. Payments by cheque are not accepted. The bank transfer is also accepted, but only for the payment of quotes sent to you by email : you can pay in full or in part of the quote by bank transfer. Bank transfer is never possible on board : on board, payment is made by card or cash. The payment arrangements are specified to you at the time of booking. The online payment will be available soon: it will include a 10% discount on the amount of your booking.
Do you work with companies and professionals?
Yes. CabMaster supports companies, agencies, hotels, event organisers and other professionals with occasional or regular chauffeur-driven transport needs. We can organise services suited to the travel of your employees, executives, clients or guests.
Do you offer specific invoicing for companies?
Yes. To simplify the administrative management of our business clients, CabMaster can group the various services carried out during the month on a single monthly invoice. This solution allows companies to centralise their travel and simplify the tracking of their invoicing.
Can I book for another person?
Yes. You can book a service for a colleague, a client, a relative or a guest. Simply give us the contact details and the information needed to pick up the passenger.
Is it possible to arrange several vehicles?
Yes. For events, business travel or groups requiring several vehicles, CabMaster can arrange several chauffeurs and vehicles according to your needs and availability. We recommend contacting us well in advance for this type of service.
Can I request a tailor-made service?
Yes. Not every journey corresponds to a standard route: a particular itinerary, several pick-ups, specific times, a chauffeur at your disposal, an event or an arrangement requiring several vehicles. Send us the details of your requirement and we will study the most suitable solution with you.
How can I contact CabMaster?
Essential
